Position Vacant: Customer Service Officer

Affinity Labs (the commercial arm of The Australian Wine Research Institute) provides advanced analytical and consulting services to the food and beverage industry. We offer a comprehensive range of testing services, including chemical and microbiological analysis, plant health diagnostics, sensory assessment and export certification services for a wide range of global markets. Our NATA-accredited (ISO17025 and GLP) laboratories, based in Urrbrae SA, perform more than 100,000 analyses per year.

Affinity Labs is seeking applications for a 0.8 to 1.0 FTE Customer Service Officer position to work at our Urrbrae facility. The successful applicant will be responsible for receipt and registration of new samples for analysis, responding to customer enquiries by phone and email and ensuring consistent, high-quality service and communications in all dealings with customers. They will also assist in the preparation and distribution of quotations and invoices to customers as well the preparation and distribution of promotional material.

Applicants should possess a minimum of two years’ experience in a commercial laboratory setting, with a strong focus on attention to detail, adherence to standardised procedures, and a proactive approach. Practical experience as a laboratory technician within the wine or other food and beverage industries would be highly valued and preferred. This position would not be suitable for someone whose experience has predominantly been in a call centre environment.

A position description is available from Customer Service Officer Position Description. For more information, please contact the Customer Service Manager, Marco Schoeman, on (08) 8313 6600 or Marco.Schoeman@affinitylabs.com.au.

All applications should be completed via the online application form. Applications will be assessed as they are received, and interviews may be conducted on a rolling basis, with all applications closing on Friday, 9 June 2023. Only applications that are completed via the online form will be accepted.